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We had a leak and the water came in the bathroom, kitchen, and closet. I called my Cress Plumbing and they were able to asses the situation and advised us to call AFTERDISASTER-Metrolina. We had mold and there was a crew who came out on Saturday and began demolition to work on our home. Beth was very nice and helpful throughout the project. Whenever we called, she responded right away. The structure guys were on time and did the work great.
Ricardo did an excellent job of water remediation from a rusted dishwasher drain pipe. He had to come late on a Friday afternoon during a thunderstorm from Statesville to south Charlotte. He had a great attitude about it and was able to take care of everything quickly and efficiently. Well done Ricardo!!
Very professional, clear explanation, careful to remain clear of bumping furniture. Really excellent work in every way!
Truly a pleasure to work with. Very understanding and truly professional in every sense of the word. Very thorough and always available to answer questions. Made excellent effort to perform all required task in off hours. Affected businesses were able to continue to do business without interruption. From start to finish they put together a team that accomplished all required objectives in a timely, professional & exceptional manner.
The disaster was overwhelming because it was one disaster after another in my home. I appreciated everything AFTERDISASTER-Metrolina did to help and all the staff were so nice. They came in and explained everything they were going to do. They cleaned up the mess. A pipe busted in the bathroom in the wall and then the plumbers came out to fix it. I called my friend because she had a pipe that busted in her home too. AFTERDISASTER-Metrolina was at her home and they came out to mine the next day. An AFTERDISASTER-Metrolina employee was here to represent me when my insurance company came out to assess my disaster. I was able to not stress about the claim process because they helped me through it. They did a good job with the repairs of the bathroom, closet, and floors of the hallway. Thank you so much!
My company Dean Sutton Plumbing has used and referred AFTERDISASTER-Metrolina many times over the years. Their prompt service and attention to detail is excellent. Customer service and technicians are always so courteous and helpful. Jessica Moreno/Charlotte location is Awesome. We appreciate all she does for us to make our job easier and our customers extremely happy. I would recommend AFTERDISASTER-Metrolina to anyone.
The guys were very professional and knowledgeable. Dressed nice. Overall, did a great job.
They were great, explained everything…they made a bad situation a little easier to deal with.
Ricardo was extremely professional, friendly and helpful in understanding the process. He made an unpleasant circumstance as pleasant as it could be. Would definitely recommend this company!
Good personality (Russell) very effective with his work. Nice to work with. Very fast response. Overall service was excellent.
The personality and attitude of the workers are exceptionally outstanding. They are assets to the company.
I would highly recommend AFTERDISASTER-Metrolina ! We had a disaster 4 days before we had rentors in our house for 8 weeks so we needed the house in perfect order before then. They stepped up and got the clean up done immediately and got the contractors in immediately. They were absolutely wonderful to work with during a time that was very stressful to us!
After being gone for a couple of days, we came home one afternoon to discover that our water heater was leaking badly and we had several inches of water in 4 of our rooms. We first called Duke Power, as we had a service contract with them and they referred us to a plumbing company. They came and put in a new water heater and told us about a company called AFTERDISASTER-Metrolina. We contacted them and they sent a representative over that same afternoon. Roberto was most impressive and told us exactly what needed to be done to remove the water and dry out our carpets! He was very professional and without any pressure, assured us that he could get the job done to our satisfaction. The drying out process took several days and we are most satisfied with the results! On a scale of 1-10, we would definitely give them a 10 and would strongly recommend them to anyone who might need a similar service.
I had a great experience
We had an emergency clean up from a sewage pipe leak under our house. AFTERDISASTER-Metrolina was very prompt in responding and coordinating the cleanup. Ricardo was the cleaning tech, and he did a thorough, quick job. We so appreciated all of the photos he took of the problem as well as the steps he took to remedy it. I would definitely recommend this company to anyone with such an emergency!
AFTERDISASTER-Metrolina did a great job after our first floor got flooded due to a pipe leak. They were prompt and helped us get back up and running quickly so customers could start to visit our store again.
I think your team did a fantastic job
AD has been very good to keep us in the loop and so far has been very helpful to us as homeowners. More repairs are to be completed. Still waiting on completion after insurance adjusters approval.
All the personnel were extremely nice and calmed me down, as I was upset.
Calming and professional customer service delivered during my home disaster. Thank you, Robert and Soca for making a stressful situation very bearable. I appreciated your thoroughness and promptness in responding to my situation and making my home whole again.
Was easy to reach Tim and he resolved the request timely.
You and your staff gave us a superb work performance with our very distressing water damage. I have no complaints, only praise for a ‘job well done’! Thank YOU!
The guys did a great job!
I appreciate the ENTIRE team for excellent service!
My second time using AFTERDISASTER-Metrolina and I am extremely pleased with the level of service.
We started using AFTERDISASTER-Metrolina in 2017 and they worked in three of our apartments that were flooded by water pipe leaks. They were very responsive, coming the same day as called to evaluate the situation and brought in equipment to begin the “drying out” process. Once we accepted their quotes, they completed the jobs within a few days. One of the jobs was quite extensive with flooding throughout a 3-bedroom townhouse and required carpet/pad drying, removal and replacement; cutting holes in drywall and ceilings in most rooms to drain water, then repairing, painting, etc. AFTERDISASTER-Metrolina also moved furniture as needed throughout the process. We found the AFTERDISASTER-Metrolina employees, administrative and as well as technicians, to be very knowledgeable, helpful, efficient and courteous. We will definitely call them should such a situation arise in the future.
Very happy with response team and communications. Thanks for your help.
Thank you soooo much.
Great job! Hopefully will never need to use you again but will definitely call if we need to. Will highly recommend to others!
My experience with AFTERDISASTER-Metrolina was great! From the time Ricardo got here and throughout the duration of the process, he made me feel like my home was his main concern. It was at that point that I realize that AFTERDISASTER-Metrolina cared about me and my property. He was very detailed with his work and if I had any questions, he was readily available to respond. He came back the following day to follow up and make sure things were going the way they should. For me that speaks volume. Afterdisaster-Metrolina, thanks for everything!
My home sustained water damage and I used AFTERDISASTER-Metrolina to mitigate the damages and assess the repairs and replacement to my home. My technician from AFTERDISASTER-Metrolina was Ricardo. Ricardo was prompt, professional and thorough. I would highly recommend AFTERDISASTER-Metrolina and their services.
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